Privacy Policy
Effective Date: 4 June 2026
Last Updated: June 2026
True Chiropractic Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.
WHO WE ARE
True Chiropractic Pty Ltd
ABN: 87 689 625 349
124–126 Mount Street
Heidelberg VIC 3084
Phone: (03) 9039 5243
Email: admin@truechiropractic.com.au
Website: www.truechiropractic.com.au
WHAT INFORMATION WE COLLECT
We may collect personal information including:
• Name
• Date of birth
• Address
• Email address
• Telephone number
• Emergency contact details
• Medicare details
• Private health insurance information
• Health history
• Medical information relevant to your care
• Referring practitioner information
• Appointment and treatment records
• Payment information
• Website usage information
Health information is considered sensitive information under Australian privacy legislation.
HOW WE COLLECT INFORMATION
We collect information:
• Directly from you during consultations
• Through patient intake forms
• Through online booking systems
• Through website contact forms
• Through Meta (Facebook and Instagram) lead forms
• Through telephone, email and SMS communications
• From other healthcare providers where you have provided consent
• Through website cookies and analytics tools
WHY WE COLLECT YOUR INFORMATION
We collect, use and hold personal information to:
• Provide chiropractic assessment and treatment
• Maintain accurate health records
• Schedule and manage appointments
• Communicate regarding your care
• Process payments and health fund claims
• Comply with legal and professional obligations
• Improve our services and website
• Send appointment confirmations, reminders and practice-related communications
Where you have provided consent, we may also contact you regarding services, promotions, health information, practice updates or other communications relevant to our services. You may opt out of marketing communications at any time.
DISCLOSURE OF INFORMATION
We may disclose your information where necessary to:
• Other healthcare providers involved in your care
• Medicare, private health insurers and government agencies
• Professional advisers
• Service providers assisting us to operate our practice
• Regulatory authorities where required by law
We do not sell your personal information.
THIRD-PARTY SERVICE PROVIDERS
We use a number of third-party providers to operate our practice and website, including:
• Cliniko
• Microsoft 365
• Google Analytics
• Google Maps
• Meta (Facebook and Instagram)
• GoHighLevel / LeadConnector
• Website hosting providers
These providers may process or store information on our behalf as part of providing services to our practice.
OVERSEAS DISCLOSURE
Some third-party service providers may store or process information outside Australia.
While we take reasonable steps to ensure providers maintain appropriate privacy protections, information may be stored or processed in countries including the United States and other jurisdictions where our service providers operate.
WEBSITE COOKIES AND ANALYTICS
Our website may use cookies, Google Analytics and similar technologies to understand website usage and improve user experience.
Information collected may include:
• IP address
• Device type
• Browser type
• Pages visited
• Time spent on the website
• General location information
This information is generally aggregated and does not directly identify you.
You can disable cookies through your web browser settings, however some website functions may be affected.
STORAGE AND SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically in secure cloud-based systems and, where required, in physical records.
Access is restricted to authorised personnel who require the information to perform their duties.
ACCESS AND CORRECTION
You may request access to personal information we hold about you.
You may also request correction of information that is inaccurate, incomplete or out of date.
Requests should be made in writing to:
We may require proof of identity before releasing information.
HEALTH RECORD RETENTION
Health records are retained in accordance with applicable Australian and Victorian legal requirements.
Records are securely stored for the required retention period and are securely destroyed or permanently de-identified when no longer required.
COMPLAINTS
If you believe your privacy has been breached, please contact us:
Email: admin@truechiropractic.com.au
Phone: (03) 9039 5243
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Continued use of our services following publication of an updated policy constitutes acceptance of any changes.